B：Awfully sorry, sir. There are no rooms available now. 非常抱歉，先生?，F(xiàn)在沒有空房了。
A：But I have reserved a room the day before yesterday. 但是我在前天已預定房間了。
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B：Sorry. May I have your name? 對不起，請問您的名字。
A：Tom Wang. 湯姆，張。
B：Please wait a minute. Let me check. Excuse me, but I can't seem to find your name on our list. Are you sure you have a reservation for tonight? 請等一下，我來查下記錄…對不起，先生，名冊上找不到您的大名。您確定您約定了今晚的房間了嗎？
A：Of course, I did it myself. 當然，我親自預定的。
B：I'm terribly sorry. There must have been some mistakes. Let me check it again. Oh, yes. There is a name listed as Tom Huang. It must be the fault of the clerk who registered your name. I apologize. 太抱歉了。一定是除了什么錯誤。讓我再查查…是的，這有一個登記的名字是"湯姆，黃"。一定是登記的職員在記錄您的名字時出了錯。我再次表示抱歉。
A：Don't worry about that. 沒關(guān)系。
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B：According to the records, your reservation is for a single room with shower and airconditioner for two nights. The room rate will be $110 per night, including 10% tax and 4% service charge. Is it right? 根據(jù)記錄，您預定的是一個帶有淋浴和空調(diào)的單人間，兩個晚上。房費是每晚110美元，包括10%的稅收和4%的服務(wù)費。對嗎？
A：Yes, that's right. I'd like to pay my bill by credit card. 對。我用信用卡結(jié)帳。
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B：May I take a print of your card? 我來打印一下信用卡的信息好嗎？
A：Here you are. 好的。
B：OK. Now could you fill out this registration card? 現(xiàn)在請您填一下住宿登記表吧。
A：All right. 可以。
B：Your room number is 707. Here is your key. The bellhop will help you to carry the suitcases to your room.Have a nice evening. 您是在707房間，這是門鑰匙。行李員會幫您把箱子送到房間。祝您晚安。